FAQ - GoParking
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FAQ

How does the Covid19-virus affect the parking service?

The coronavirus does not affect the booking or utilizing our parking services.

Our parking areas at Helsinki-Vantaa Airport, the Jumbo shopping center and Tallinn Airport, the T1 Mall of Tallinn shopping center, operate normally 24/7.

The shuttle service between the Jumbo shopping center - Helsinki-Vantaa Airport - Jumbo shopping center works only with pre-booking in advance.
If you need transportation between Jumbo - airport - Jumbo, please contact our customer service info@goparking.fi in advance.

If you return to Helsinki-Vantaa from abroad, please note that the Ministry for Foreign Affairs recommends that returnees stay in conditions similar to quarantine for 14 days.
We primarily recommend taking a taxi from the airport to the Jumbo shopping center. Taxi Helsinki is available by phone: 0100 0700.

Our parking areas are normally bookable one year in advance of your planned trip.

If your trip is canceled or postponed, you can change your parking reservation. Please contact our customer service before planned booking.

For parking changes, you can contact our customer service: info@goparking.fi

In addition, we offer cancellation protection for new parking reservations as an additional service.

What is GoJelppi-service?

GoJelppi-service is a home delivery service in the Varuboden-Osla area.

ORDER HOME DELIVERY FROM VARUBODEN-OSLA AREA HERE.

GOJELPPI CUSTOMER SERVICE WEEKDAYS MON-FRI 9am–4pm: 0600303043 (price 0,99€/starting minute)

Order-, picking- and home delivery in Varuboden-Osla are: Askola, Inkoo, Karjaa, Kauniainen, Kirkkonummi, Lapinjärvi, Liljendal, Loviisa, Pohja, Pornainen, Porvoo, Pukkila, Sipoo, Siuntio, Tammisaari.

GoParkingin GOJELPPI -service includes not only grocery stores but also other Osuuskauppa Varuboden-Osla's services, such as Sokos Porvoo, Prisma Kirkkonummi and Varuboden-Osla's garden and hardware stores.

How does the service work?

You can make an order through the form or by calling our customer service 0600-303043 weekdays 9am–4pm.

We will confirm your order with the delivery time frame. Orders placed before 4pm will be delivered during the next business day. Our staff will shop the products you want on your behalf (we do not supply alcohol, or tobacco products neither prescription drugs).

We have plenty of transportation capacity, so we can do bigger purchases at once. In addition, we have a cold chain solution.

Our staff will call you if the ordered products are not available at the store. Your order will be delivered to your door.

How much it costs?

Starting from 1st of July the price for an individual customer is free of charge, if the distance is not more than 10 km from the center of Porvoo or from the local store of Osuuskauppa Varuboden-Oslo. If the transportation distance is more than 10 km, € 1.20 / km will be added to the charge.

You can pay for the service and your order with your credit card once the order is delivered. If you wish for contactless delivery, we can send you a payment link via e-mail or text message. (Please note that payment must be made before delivery!)

The price includes order conducted only in one store. If there is a need to visit more than one store, you want to order restaurant food, or you do not live within a 10 km radius of the center of Porvoo or Osuuskauppa Varuboden-Oslo's office, we can make you a special offer. Please contact us via e-mail food@goparking.fi.

How do your order GoJelppi-service?

Make an order on the website www.gojelppi.fi

We deliver groceries and consumer goods from Osuuskauppa Varuboden-Oslo's local stores.

You cannot collect an S-Bonus from your order, and the S-Bonus cannot be claimed afterwards.

Please contact us if you wish for contactless delivery.

We will confirm your order via e-mail with an estimated delivery schedule. Orders received by 4 pm will be delivered the next business day.

Our staff will call you if the ordered products are not available at the store. Our drivers will call you before arriving at the destination with the order.

In your order list, please state the products as precisely as possible, for example 2 skimmed milk (Valio), 1 bag of dark rye bread (Fazer) etc.

What are the connecting transportation options?

You will receive detailed instructions on the transportation options in the booking confirmation, which you will receive automatically after booking. Also, you can read more about our parking areas on our website in -Parking areas' - section. Please contact us by e-mail (info@goparking.fi) if you have special requests for transportation or if you have very large bags, golf bags, skis or traveling with more than 4 people.

How do I get Finnair Plus points?

Get Finnair Plus points for all your GoParking's reservations via internet.

200 points for parking 1-8 days at GoParking's parking area in the Nordic and Baltic countries.

400 points for parking 9-15 days at GoParking's parking area in the Nordic and Baltic countries.

500 points for parking at GoParking's parking area for 15 days or more in the Nordic and Baltic countries.

1000 points for GoParking - Basic annual parking subscription in the Nordic and Baltic countries.

2000 points per GoParking - Unlimited annual parking subscription in the Nordic and Baltic countries.

Remember to enter your Finnair Plus - membership number in the Finnair Plus field when making your reservation on GoParking's reservation website.

Make your reservation here.

Your points will be visible on your Finnair Plus-account max. two (2) months after your purchase. You can read more about Finnair Plus -points and member benefits from: https://www.finnair.com/fi/fi/plus

How does GoParking works?

GoParking parking is reservable in advance in all our parking areas in Finland and abroad. Parking reservations can be made at www.goparking.fi.

For the time being, annual parking customers can send their parking reservation requests to info@goparking.fi.

In order to ensure the smoothest service possible, all reservations must be made in advance at https://www.goparking.fi.

It is not possible to drive into the boomed parking areas without a valid parking reservation.

A parking reservation can be made one year in advance.

In which languages ​​can I get customer service?

Our customer service is available at +358449882560 in Finnish and English.

You can contact us via e-mail info@goparking.fi and info@goparking.ee in Finnish, English, Estonian and Russian.

What are the payment methods and conditions?

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If you choose EasyPark or Parkman as your payment option, please note that the total price for your parking may differ from the price given by the booking system, as it is depending on your agreement with the service provider. You can check the total price of parking directly from the application.

The payment terms can be found on the payment service provider's website at: https://www.checkout.fi/hdot-ja-sopimukset/maksuhdot.

Where are GoParking’s parking areas in Finland?

All GoParking parking areas in Finland are located next to the airports. We operate next to Helsinki-Vantaa Airport, the Jumbo shopping center (entire parking level P5) and in P-Töölö at Helsinki, city center.

In May 2020, we opened a new parking area for GoParking P-Töölö in the center of Helsinki, on Mannerheimintie. There are convenient transport connections from GoParking P-Töölö to the harbors of Helsinki or other destinations. For more information on transport connections in Helsinki, see the HSL Route Guide.

Where are the GoParking parking areas abroad?

GoParking operates in Estonia, near Tallinn Airport, in the T1 Mall of Tallinn.

Internationalization plans are there to be published, we will open new parking areas in Copenhagen and Stockholm. But after the travelling restrictions are cancelled due to the covid19 pandemic.

What is a booking confirmation and how do I get it?

Once the payment for the parking reservation is confirmed, we will receive a booking confirmation to the email address you provided in the parking reservation. The booking confirmation also serves as receipt.

If you do not receive your booking confirmation, please check your spam, and if no booking confirmation can be found from there, please contact our customer service at info@goparking.fi.

How the price for parking reservation is calculated?

The price of parking is calculated based on selected parking area and the length of your reservation. Prices for pre-booked spaces may vary according to demand, depending on the parking area. Valid parking rates will be updated once you enter the parking start and end time into the booking system.

What if my car’s registration number changed?

If you arrive with a different car than you stated in the booking, please notify our customer service info@goparking.fi about the change in advance.

Can I reserve a parking slot in advance?

You can park your car in any free parking slot in the selected parking area. It is not yet possible to reserve a specific parking slot for yourself in advance.

Can I park in a camper van or with a trailer?

Unfortunately, we cannot provide you a parking slot that fits trailers. Also, it is not possible to park with the camper due to its height.

In some cases, we can offer parking for tall, wide and long vehicles from GoParking Helsinki Airport and GoParking Lappeenranta Airport. Please contact info@goparking.fi for more details.

The maximum height at GoParking Jumbo is 2.3m.
The maximum height at GoParking P-Töölö is 2.3 m (possibility to park also for taller vehicles, please contact our customer service).
The maximum height at GoParking T1 Mall of Tallinn is 2.3m.

What do I do if my trip is postponed or canceled?

If your return flight is canceled or transferred to another day, please contact our customer service info@goparking.fi. We will assess the effect of the cancellation / transfer on your parking reservation case by case.

The customer has the right to transfer their parking reservation free of charge latest two (2) days before the start of the reservation.

During to the Covid19-pandemia the parking reservation which are left unused due to the travel restrictions can be transferred free of charge to another date until the end of 2020.