FAQ - GoParking
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FAQ

What are the connecting transportation options?

You will receive detailed instructions on the transportation options in the booking confirmation, which you will receive automatically after booking. Also, you can read more about our parking areas on our website in -Parking areas' - section. Please contact us by e-mail (info@goparking.fi) if you have special requests for transportation or if you have very large bags, golf bags, skis, or traveling with more than 4 people. We recommend using your own child seat since it can take more time to find transportation with a child seat. Another option is to drive another parent to the airport and parking the car after that.

GoParking VIP parking is the easiest option if you are traveling with a child seat, large bags, or with a bigger group since you don't need to think about transportation.

How does GoParking works?

GoParking parking is reservable in advance in all our parking areas in Finland and abroad. Parking reservations can be made at www.goparking.fi.

For the time being, annual parking customers can send their parking reservation requests to info@goparking.fi.

In order to ensure the smoothest service possible, all reservations must be made in advance at https://www.goparking.fi.

It is not possible to drive into the boomed parking areas without a valid parking reservation.

A parking reservation can be made one year in advance.

In which languages ​​can I get customer service?

Our customer service is available at +358449882560 in Finnish and English.

You can contact us via e-mail info@goparking.fi and info@goparking.ee in Finnish, English, Estonian and Russian.

PAYMENT METHODS AND CONDITIONS

GoParking payment methods

Payment methods are bank transfer, debit and credit cards, MobilePay, pivo and Siirto.

At GoParking Jumbo is also used mobile parking applications EasyPark and Parkman.

The payment terms can be found on the payment service provider's website at:
https://www.paytrail.com/kuluttaja/maksupalveluehdot.

What is a booking confirmation and how do I get it?

Once the payment for the parking reservation is confirmed, we will receive a booking confirmation to the email address you provided in the parking reservation. The booking confirmation also serves as receipt.

If you do not receive your booking confirmation, please check your spam, and if no booking confirmation can be found from there, please contact our customer service at info@goparking.fi.

How the price for parking reservation is calculated?

The price of parking is calculated based on selected parking area and the length of your reservation. Prices for pre-booked spaces may vary according to demand, depending on the parking area. Valid parking rates will be updated once you enter the parking start and end time into the booking system.

What if my car’s registration number changed?

If you arrive with a different car than you stated in the booking, please notify our customer service info@goparking.fi about the change in advance.

Can I park in a camper van or with a trailer?

Unfortunately, we cannot provide you a parking slot that fits trailers. Also, it is not possible to park with the camper due to its height.

In some cases, we can offer parking for tall, wide and long vehicles from GoParking Helsinki Airport and GoParking Lappeenranta Airport. Please contact info@goparking.fi for more details.

The maximum height at GoParking Jumbo is 2.3m.
The maximum height at GoParking P-Töölö is 2.3 m (possibility to park also for taller vehicles, please contact our customer service).
The maximum height at GoParking T1 Mall of Tallinn is 2.3m.

What do I do if my trip is postponed or canceled?

If your return flight is canceled or transferred to another day, please contact our customer service info@goparking.fi. We will assess the effect of the cancellation / transfer on your parking reservation case by case.

The customer has the right to transfer their parking reservation free of charge latest two (2) days before the start of the reservation.

During to the Covid19-pandemia the parking reservation which are left unused due to the travel restrictions can be transferred free of charge to another date until the end of 2020.